FAQ
Do you provide a proof?
Can I place a custom order?
Can I cancel my order?
Yes, we accept cancellations on orders. Please contact us at hello@studioseventeen.ca within 2 hours of your purchase.
My items arrived damaged, what do I do?
If your mug arrives broken or damaged, send us an email to hello@studioseventeen.ca with a picture of the broken goods and shipping box and a replacement mug will be sent out.
I haven't received my order, help!
If you have not received your order within 15 business days of the ship date, send an email to us at hello@studioseventeen.ca and we will investigate for you.
I received the wrong items, what do I do?
Whoopsie! If you received the wrong items, send us an email to hello@studioseventeen.ca and we will send out the correct items as quickly as possible.
Where are your products made?
Our base products (t-shirts, mugs, mouse pads) are purchased wholesale. Designing, printing/pressing, packaging and shipping is completed by me in my studio in Sarnia, Ontario Canada. I do not use print on demand or 3rd party printing. If you have any questions about this process, feel fee to message us at hello@studioseventeen.ca
Satisfaction Guaranteed!
Feel confident in your purchase! If for some reason you don't completely love your products upon arrival, please send us a message and we will take the necessary steps to ensure complete satisfaction.