FAQ – Studio Seventeen
20% DISCOUNT AUTOMATICALLY DISCOUNTED AT CHECKOUT
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20% DISCOUNT AUTOMATICALLY DISCOUNTED AT CHECKOUT
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FAQ

Do you provide a proof? 

We only provide a proof if requested during the check out process. If we have any questions regarding your personalization requests, we may contact you with a proof to confirm the design is correct. If you do not respond within 3 business days, your order will be shipped using the most recent design sent to you. 

Can I place a custom order? 

Yes, we do accept custom orders on an order-by-order basis. E-mail us at hello@studioseventee.ca and we will do our best to accommodate your request.

Can I cancel my order? 

Yes, we accept cancellations on orders. Please contact us at hello@studioseventeen.ca within 2 hours of your purchase. 

My items arrived damaged, what do I do?

If your mug arrives broken or damaged, send us an email to hello@studioseventeen.ca with a picture of the broken goods and shipping box and a replacement mug will be sent out.

I haven't received my order, help!

If you have not received your order within 15 business days of the ship date, send an email to us at hello@studioseventeen.ca and we will investigate for you.

I received the wrong items, what do I do?

Whoopsie! If you received the wrong items, send us an email to hello@studioseventeen.ca and we will send out the correct items as quickly as possible.

Where are your products made?

Our base products (t-shirts, mugs, mouse pads) are purchased wholesale. Designing, printing/pressing, packaging and shipping is completed by me in my studio in Sarnia, Ontario Canada. I do not use print on demand or 3rd party printing. If you have any questions about this process, feel fee to message us at hello@studioseventeen.ca

Satisfaction Guaranteed!

Feel confident in your purchase! If for some reason you don't completely love your products upon arrival, please send us a message and we will take the necessary steps to ensure complete satisfaction.